Terms of Service

Effective Date: August 11, 2026

These Terms of Service ("Terms") govern your use of the Frank’s Window Cleaning website and your interactions with Frank’s Window Cleaning, including requests for estimates, scheduling, services, communications, and text messaging.

By using our website, requesting an estimate, scheduling services, or otherwise doing business with Frank’s Window Cleaning, you agree to these Terms.

1. About Frank’s Window Cleaning

Frank’s Window Cleaning provides professional window cleaning and exterior cleaning services to residential and commercial customers in New York City.

Frank’s Window Cleaning

450 East 81st Street

New York, NY 10028

Telephone: 212-288-4631

2. Estimates and Service Requests

Customers may contact Frank’s Window Cleaning to request information, estimates, or service appointments.

Any estimate provided is based on the information available to us at the time the estimate is prepared. Pricing may change if the actual conditions, scope of work, number or type of windows, accessibility, safety requirements, building requirements, or other circumstances differ from what was originally described or observed.

An estimate does not guarantee availability or constitute a binding agreement to perform services until the service has been scheduled or otherwise confirmed by Frank’s Window Cleaning.

3. Minimum Service Charges, Deposits and Payment

Pricing and Price Changes

Any prices, rates, minimum service charges, surcharges, or other fees published on our website, included on a price list, or otherwise provided as general pricing information are current as of the date stated and are subject to change. Frank’s Window Cleaning may adjust pricing for future services to reflect inflation and increases in the costs of operating a window cleaning business in New York City, including significant and continuing increases in insurance premiums, labor, equipment, transportation, regulatory compliance, and other operating expenses. Unless otherwise stated, a price change will not alter a service price that has already been specifically quoted and confirmed for a scheduled job, except where the actual scope, site conditions, access requirements, window conditions, building requirements, or other circumstances differ from those on which the estimate was based, as otherwise provided in these Terms.
Frank’s Window Cleaning maintains a minimum service charge for scheduled work. The applicable minimum may vary depending on the type of service, location, building requirements, access conditions, scheduling requirements, and other factors associated with the job. If the value of the services performed is less than the applicable minimum service charge, the minimum service charge will apply.
A deposit equal to 50% of the estimated service total is required to confirm and reserve scheduled work, unless otherwise agreed to in writing by Frank’s Window Cleaning. The deposit will be applied toward the final amount due.
The remaining balance is due upon services rendered and completion of the scheduled work, unless different payment terms have been agreed to in writing in advance.
Any additional services, surcharges, access charges, administrative fees, third-party costs, or other approved adjustments incurred in connection with the job will be included in the final amount due.
Invoices, receipts, payment reminders, and other billing communications may be delivered electronically, including by email or text message where permitted.

4. Cancellations, Rescheduling and Deposits

Customers who need to cancel or reschedule service should provide as much advance notice as possible.

Cancellations or rescheduling requests made at least 48 hours before the scheduled service date may have the deposit transferred to a new service date or refunded, at Frank’s Window Cleaning’s discretion.

Cancellations or rescheduling requests made less than 48 hours before the scheduled service date may result in all or a portion of the deposit being retained to cover reserved labor, scheduling, administrative costs, and other expenses associated with the scheduled work.

If our technicians arrive at the property and are unable to perform the scheduled service because access is unavailable, the customer is not present when required, building authorization has not been arranged, required documentation has not been provided, windows or work areas are inaccessible, or other customer-controlled conditions prevent the work from proceeding, the visit may be treated as a late cancellation. The deposit may be retained, and an additional trip, access, or rescheduling charge may apply.

If weather, unsafe working conditions, building restrictions, equipment issues, or other circumstances outside Frank’s Window Cleaning’s reasonable control require the service to be postponed, the customer’s deposit will be transferred to the rescheduled service date.

Frank’s Window Cleaning reserves the right to cancel or reschedule work when conditions cannot be safely or reasonably serviced. If Frank’s Window Cleaning cancels the service and the parties are unable to agree on a replacement date, any unused deposit associated with that service will be refunded.

Any approved specialty materials, permits, third-party charges, customized Certificates of Insurance, building fees, or other non-refundable expenses incurred specifically for the customer may be deducted from any otherwise refundable deposit.

5. Scheduling, Access and Customer Responsibilities

Customers are responsible for providing accurate contact information and any information reasonably necessary for us to schedule and perform the requested work.

Customers are responsible for providing timely and appropriate access to the property and to all areas where services are to be performed.

Before our technicians arrive, customers should remove or secure furniture, decorations, personal belongings, plants, electronics, window treatments, and other obstacles that may prevent safe and reasonable access to the windows or other service areas.

Customers should advise Frank’s Window Cleaning in advance of any known hazards, damaged windows, unstable fixtures, construction conditions, restricted areas, pets, alarms, security requirements, or other circumstances that could affect the safety of our technicians or their ability to perform the work.

Frank’s Window Cleaning reserves the right to decline, postpone, modify, or discontinue work when conditions are reasonably determined to be unsafe or unsuitable for our employees.

Additional charges may apply if technicians are required to spend additional time moving obstacles, waiting for access, addressing unexpected site conditions, or otherwise preparing an area that was expected to be accessible upon arrival.

Service times may be affected by weather, building access, safety considerations, traffic, staffing, or other circumstances outside our reasonable control.

6. Difficult, Special-Access or Unusual Work

Additional charges may apply when work requires unusual difficulty, additional labor, specialized equipment, additional personnel, ladder work, belt work, difficult or restricted access, unusually large or complex windows, multiple window panels, storm windows, CityQuiet-style windows, or other conditions beyond those contemplated in the original estimate.

Frank’s Window Cleaning will make reasonable efforts to identify these conditions in advance. However, some conditions may not become apparent until our technicians arrive or begin the work. Where reasonably possible, the customer will be advised of additional charges before the additional work is performed.

7. Certificates of Insurance and Building Requirements

Some buildings, property managers, co-op or condominium boards, management companies, or other third parties require Frank’s Window Cleaning to obtain or provide a Certificate of Insurance (COI), customized insurance documentation, endorsements, permits, access documentation, or other administrative materials before work can begin.

Additional administrative or processing charges may apply for obtaining, preparing, retrieving, modifying, or resubmitting COIs or other building-required documentation, particularly when customized documentation, repeated submissions, rush processing, or coordination with third parties is required.

Any third-party charges associated with these requirements may also be passed through to the customer.

8. Existing Damage, Old Windows and Windows in Poor Condition

Window cleaning necessarily involves opening, closing, handling, or applying reasonable pressure to windows, frames, screens, hardware, and related components.

Customers are responsible for informing Frank’s Window Cleaning of any windows or components known to be damaged, deteriorated, difficult to operate, painted or sealed shut, unusually fragile, improperly installed, or otherwise in poor condition.

Older windows, windows that have not been opened or operated for an extended period, and windows or frames affected by age, deterioration, rot, corrosion, defective hardware, failed seals, improper installation, prior damage, or inadequate maintenance may fail or break during ordinary handling.

Frank’s Window Cleaning is not responsible for damage or failure resulting from pre-existing defects, deterioration, faulty installation, defective or weakened materials, age-related conditions, or windows and components that cannot withstand reasonable and customary handling required to perform the requested service.

If our technicians believe that a window or related component cannot be safely opened, moved, removed, cleaned, or reinstalled, Frank’s Window Cleaning may decline to service that particular item.

9. Satisfaction or Service Concerns

If you have a concern about work performed by Frank’s Window Cleaning, please contact us promptly at 212-288-4631 so we have an opportunity to review the situation and address the concern.

10. Website Use

The content on this website is provided for general informational purposes.

You may not copy, reproduce, distribute, modify, republish, or commercially exploit website content, photographs, graphics, logos, or other materials owned by or licensed to Frank’s Window Cleaning without permission.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.

11. Electronic Communications

By contacting Frank’s Window Cleaning electronically, you consent to receive communications from us electronically when appropriate, including by email and, where you have provided consent, text message.

Electronic communications may include estimates, appointment information, scheduling communications, service updates, invoices, payment information, customer support communications, and other communications relating to your relationship with Frank’s Window Cleaning.

12. Frank’s Window Cleaning SMS Program

Frank’s Window Cleaning may offer customers and prospective customers the option to receive SMS and/or MMS text messages.

Participation in the SMS program is voluntary.

Program Name

Frank’s Window Cleaning SMS Program

Program Description

Depending on the consent you provide and your relationship with Frank’s Window Cleaning, text messages may include:
Responses to estimate or quote requests
Appointment scheduling
Appointment confirmations
Appointment reminders
Crew or technician arrival updates
Service updates
Rescheduling or cancellation notices
Customer service communications
Follow-up communications regarding completed services
Invoice or payment-related communications
Requests for customer feedback or reviews
Seasonal service reminders
Special offers or promotional communications when appropriate consent has been provided

Consent

Providing your telephone number alone does not automatically constitute consent to receive marketing text messages.
Where SMS consent is requested through our website or another opt-in method, consent to receive text messages is voluntary and is not a condition of purchasing goods or services from Frank’s Window Cleaning.

Message Frequency

Message frequency varies based on your interactions with Frank’s Window Cleaning, including whether you request an estimate, schedule service, communicate with our team, or separately consent to promotional communications.

Message and Data Rates

Message and data rates may apply. Charges imposed by your mobile carrier are your responsibility.

Opting Out

You may opt out of receiving text messages at any time by replying STOP to any Frank’s Window Cleaning text message.
After requesting to opt out, you may receive one final confirmation message acknowledging your request.
We will honor valid opt-out requests in accordance with applicable requirements.

Help

For assistance with text messaging:
Reply HELP to a Frank’s Window Cleaning text message or call 212-288-4631.

Carrier Responsibility

Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your wireless carrier and network availability.

Mobile Information and Consent

Mobile phone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
We may use service providers that assist us in delivering communications or operating our business, but only as necessary to provide services on our behalf and subject to appropriate restrictions.
Please see our Privacy Policy for additional information about how we collect, use, and protect personal information.

13. Third-Party Services

Our website or business operations may use third-party service providers for functions such as website hosting, scheduling, customer relationship management, communications, payment processing, analytics, advertising, insurance or COI processing, or other business operations.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

14. Disclaimer

We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that all website information will always be complete, current, or error-free.

To the extent permitted by applicable law, the website is provided on an "as available" basis.

15. Limitation of Liability

To the extent permitted by applicable law, Frank’s Window Cleaning will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of this website.

Nothing in these Terms is intended to limit any rights or remedies that cannot legally be limited under applicable law.

16. Privacy

Your use of the website and interactions with Frank’s Window Cleaning are also subject to our Privacy Policy.

17. Changes to These Terms

Frank’s Window Cleaning may update these Terms periodically to reflect changes in our services, business practices, technology, or legal requirements.

The updated version will be posted on our website with a revised effective date.

18. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

19. Contact Us

If you have questions regarding these Terms, please contact: