Terms of Service
Effective Date: August 7, 2026
These Terms of Service ("Terms") govern your use of the Frank’s Window Cleaning website and your interactions with Frank’s Window Cleaning, including requests for estimates, scheduling, services, communications, and text messaging.
By using our website, requesting an estimate, scheduling services, or otherwise doing business with Frank’s Window Cleaning, you agree to these Terms.
1. About Frank’s Window Cleaning
Frank’s Window Cleaning provides professional window cleaning and exterior cleaning services to residential and commercial customers in New York City.
Frank’s Window Cleaning
450 East 81st Street
New York, NY 10028
Telephone:
212-288-4631
2. Estimates and Service Requests
Customers may contact Frank’s Window Cleaning to request information, estimates, or service appointments.
Any estimate provided is based on the information available to us at the time the estimate is prepared. Pricing may change if the actual conditions, scope of work, number or type of windows, accessibility, safety requirements, or other circumstances differ from what was originally described or observed.
An estimate does not guarantee availability or constitute a binding agreement to perform services until the service has been scheduled or otherwise confirmed by Frank’s Window Cleaning.
3. Scheduling and Access
Customers are responsible for providing accurate contact information and any information reasonably necessary for us to schedule and perform the requested work.
Customers are responsible for providing appropriate access to the property and areas where services are to be performed.
If we are unable to access the property or safely perform the scheduled work, we may need to reschedule or modify the service.
Service times may be affected by weather, building access, safety considerations, traffic, staffing, or other circumstances outside our reasonable control.
4. Customer Responsibilities
Before service begins, customers should disclose any known conditions that could affect the work, including damaged or fragile windows, loose screens, defective hardware, alarms, access restrictions, special building requirements, or other relevant conditions.
Customers should secure valuable or fragile items located near areas where work will be performed and provide reasonable access to windows and other service areas when necessary.
5. Existing Damage and Conditions
Frank’s Window Cleaning is not responsible for damage resulting from pre-existing defects or conditions, including but not limited to deteriorated frames, seals, screens, glass, hardware, construction defects, loose or damaged components, or other conditions not caused by our work.
If our team identifies a condition that may make the requested service unsafe or likely to cause damage, we may decline, modify, or discontinue that portion of the work.
6. Payment
Payment terms may vary depending on the type of customer, property, scope of work, and service arrangement.
Customers are responsible for paying all amounts due for services performed according to the payment terms communicated in connection with their service.
Invoices, receipts, payment reminders, and other billing communications may be delivered electronically, including by email or text message where permitted.
7. Cancellations and Rescheduling
We understand that schedules change. Customers should contact Frank’s Window Cleaning as soon as possible if an appointment needs to be cancelled or rescheduled.
Frank’s Window Cleaning may reschedule appointments due to weather, unsafe conditions, access issues, emergencies, or other circumstances that prevent the work from being performed safely or effectively.
8. Satisfaction or Service Concerns
If you have a concern about work performed by Frank’s Window Cleaning, please contact us promptly at 212-288-4631 so we have an opportunity to review the situation and address the concern.
9. Website Use
The content on this website is provided for general informational purposes.
You may not copy, reproduce, distribute, modify, republish, or commercially exploit website content, photographs, graphics, logos, or other materials owned by or licensed to Frank’s Window Cleaning without permission.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.
10. Electronic Communications
By contacting Frank’s Window Cleaning electronically, you consent to receive communications from us electronically when appropriate, including by email and, where you have provided consent, text message.
Electronic communications may include estimates, appointment information, scheduling communications, service updates, invoices, payment information, customer support communications, and other communications relating to your relationship with Frank’s Window Cleaning.
11. Frank’s Window Cleaning SMS Program
Frank’s Window Cleaning may offer customers and prospective customers the option to receive SMS and/or MMS text messages.
Participation in the SMS program is voluntary.
Program Name
Frank’s Window Cleaning SMS Program
Program Description
Depending on the consent you provide and your relationship with Frank’s Window Cleaning, text messages may include:
- Responses to estimate or quote requests
- Appointment scheduling
- Appointment confirmations
- Appointment reminders
- Crew or technician arrival updates
- Service updates
- Rescheduling or cancellation notices
- Customer service communications
- Follow-up communications regarding completed services
- Invoice or payment-related communications
- Requests for customer feedback or reviews
- Seasonal service reminders
- Special offers or promotional communications when appropriate consent has been provided
Consent
Providing your telephone number alone does not automatically constitute consent to receive marketing text messages.
Where SMS consent is requested through our website or another opt-in method, consent to receive text messages is voluntary and is not a condition of purchasing goods or services from Frank’s Window Cleaning.
Message Frequency
Message frequency varies based on your interactions with Frank’s Window Cleaning, including whether you request an estimate, schedule service, communicate with our team, or separately consent to promotional communications.
Message and Data Rates
Message and data rates may apply. Charges imposed by your mobile carrier are your responsibility.
Opting Out
You may opt out of receiving text messages at any time by replying STOP to any Frank’s Window Cleaning text message.
After requesting to opt out, you may receive one final confirmation message acknowledging your request.
We will honor valid opt-out requests in accordance with applicable requirements.
Help
For assistance with text messaging:
Reply HELP to a Frank’s Window Cleaning text message or call 212-288-4631.
Carrier Responsibility
Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your wireless carrier and network availability.
Mobile Information and Consent
Mobile phone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
We may use service providers that assist us in delivering communications or operating our business, but only as necessary to provide services on our behalf and subject to appropriate restrictions.
Please see our Privacy Policy for additional information about how we collect, use, and protect personal information.
12. Third-Party Services
Our website or business operations may use third-party service providers for functions such as website hosting, scheduling, customer relationship management, communications, payment processing, analytics, advertising, or other business operations.
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
13. Disclaimer
We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that all website information will always be complete, current, or error-free.
To the extent permitted by applicable law, the website is provided on an "as available" basis.
14. Limitation of Liability
To the extent permitted by applicable law, Frank’s Window Cleaning will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of this website.
Nothing in these Terms is intended to limit any rights or remedies that cannot legally be limited under applicable law.
15. Privacy
Your use of the website and interactions with Frank’s Window Cleaning are also subject to our Privacy Policy.
16. Changes to These Terms
Frank’s Window Cleaning may update these Terms periodically to reflect changes in our services, business practices, technology, or legal requirements.
The updated version will be posted on our website with a revised effective date.
17. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
18. Contact Us
If you have questions regarding these Terms, please contact:
Frank’s Window Cleaning
450 East 81st Street
New York, NY 10028
Telephone:
212-288-4631