Privacy Policy 

Effective Date: August 7, 2026 

Frank’s Window Cleaning respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, request an estimate, schedule services, communicate with us, or otherwise interact with Frank’s Window Cleaning. 


1. Information We May Collect 

Depending on how you interact with us, we may collect information such as: 

  • Name 
  • Home, service, or billing address 
  • Email address 
  • Telephone or mobile phone number 
  • Property or building information 
  • Information about the services you request 
  • Appointment and scheduling information 
  • Estimates and quote information 
  • Customer communications 
  • Billing and payment-related information 
  • Information you voluntarily provide through forms, telephone calls, text messages, emails, or other communications 


Our website may also automatically collect certain technical information, such as: 

  • IP address 
  • Browser type 
  • Device type 
  • Pages visited 
  • Referring website 
  • Date and time of visits 
  • General interaction with our website


2. How We Use Information 

We may use personal information to: 

  • Respond to inquiries 
  • Provide estimates or quotes 
  • Schedule appointments 
  • Provide window cleaning or exterior cleaning services 
  • Communicate regarding appointments or service 
  • Send appointment reminders and service updates 
  • Respond to customer service requests 
  • Prepare and send invoices 
  • Process or facilitate payments 
  • Maintain customer and service records 
  • Follow up after services have been completed 
  • Request customer feedback or reviews 
  • Improve our website, services, and customer experience 
  • Prevent fraud or misuse 
  • Meet legal, insurance, accounting, tax, or regulatory requirements 
  • Send promotional or marketing communications where permitted and where appropriate consent has been provided 


3. Text Messaging and Mobile Information 

Frank’s Window Cleaning may communicate with customers and prospective customers by text message when appropriate consent has been provided. 


Text messages may include communications concerning: 

  • Estimates or quote requests 
  • Appointment scheduling 
  • Appointment confirmations and reminders 
  • Crew arrival or scheduling updates 
  • Changes or cancellations 
  • Customer support 
  • Completed services 
  • Billing or invoice information 
  • Feedback or review requests 
  • Seasonal reminders 
  • Promotional offers when you have consented to receive them 


Mobile Information Privacy 

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes. 


Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.


We may disclose information to vendors or service providers solely to the extent necessary for them to perform services on our behalf, such as communications platforms, website providers, customer management systems, or other operational providers. These providers are not authorized to use your SMS consent information for their own marketing purposes. 


Message Frequency 

Message frequency varies depending on your interaction with Frank’s Window Cleaning, including whether you have requested an estimate, scheduled services, communicated with our team, or opted in to promotional communications. 


Message and Data Rates 

Message and data rates may apply depending on your wireless carrier and mobile service plan. 


Opting Out 

You may opt out of Frank’s Window Cleaning text messages at any time by replying STOP. 

You may receive a final confirmation message after submitting an opt-out request. 

For assistance, reply HELP or contact Frank’s Window Cleaning at 212-288-4631. 

Consent to receive marketing text messages is not a condition of purchasing goods or services from Frank’s Window Cleaning. 


4. How We May Share Information 

We do not sell personal information in the ordinary course of our business. 


We may share information with service providers that assist us in operating the business, including providers involved with: 

  • Website hosting and maintenance 
  • Customer relationship management 
  • Scheduling 
  • Email communications 
  • Text messaging 
  • Payment processing 
  • Accounting 
  • Marketing or advertising services 
  • Analytics 
  • IT or technical support 


These providers may receive only the information reasonably necessary to perform their services for us. 

We may also disclose information: 

  • When required by law 
  • In response to a valid legal process 
  • To protect our rights, property, employees, customers, or others 
  • To investigate fraud, misuse, or security issues 
  • In connection with a business transfer, merger, acquisition, restructuring, or sale, subject to applicable law 


Notwithstanding anything else in this Privacy Policy, mobile opt-in information and SMS consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. 


5. Payments 

If online or electronic payments are available, payment information may be processed by a third-party payment processor. 


Frank’s Window Cleaning may not directly store complete payment-card information when payment processing is handled by a third-party provider. 


Payment processors have their own privacy and security practices. 


6. Cookies and Website Technologies 

Our website and service providers may use cookies, analytics tools, pixels, or similar technologies to operate the website, remember preferences, understand website usage, measure website performance, or support advertising and marketing. 


Your browser may allow you to block or delete cookies. Doing so may affect certain website features. 


7. Advertising and Analytics 

We may use analytics or advertising services to understand how visitors use our website or to measure the effectiveness of advertising. 

Depending on the technologies used, these providers may collect device, browser, or website usage information. 


We do not provide SMS opt-in information or SMS consent to advertising platforms for their own marketing purposes. 


8. Information Security 

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. 


However, no internet transmission, storage system, email system, or electronic communication method can be guaranteed to be completely secure. 


9. Data Retention 

We may retain personal information for as long as reasonably necessary to: 

  • Provide services 
  • Maintain business and customer records 
  • Complete transactions 
  • Resolve disputes 
  • Enforce agreements 
  • Meet insurance requirements 
  • Meet accounting, tax, legal, or regulatory obligations 


Retention periods may vary based on the type of information involved. 


10. Your Choices 

You may choose not to provide certain personal information, although doing so may prevent us from responding to an inquiry or providing a requested service. 


You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in those communications where applicable. 


For text messaging: 

Reply STOP to opt out of text messages. 


For assistance: 

Reply HELP or call 212-288-4631. 


11. Children’s Privacy 

Our website and services are intended for adults seeking residential or commercial cleaning services. 


We do not knowingly solicit or collect personal information from children under 13 through our website. 


12. Third-Party Websites 

Our website may contain links to third-party websites or services. 


Frank’s Window Cleaning is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage users to review the privacy policies of those websites. 


13. Changes to This Privacy Policy 

We may update this Privacy Policy periodically. 


Any revised Privacy Policy will be posted on this website with an updated effective date. 


14. Contact Us 

If you have questions regarding this Privacy Policy or our privacy practices, contact: 

Frank’s Window Cleaning
450 East 81st Street
New York, NY 10028
Telephone: 212-288-4631